FAQ

The chosen numeration will be homage, our service neither include paid activation nor monthly fees. The top up bought by you will be ENTIRELY accredited to the chosen number and you can use it to receive calls on your chosen toll free number. According to italian rules the call on a toll free number does not apply any cost on the caller but they are charged on who is being called (you). The cost of the call will be detracted from the total available credit. With the first top up you can receive more or less 1150 calls of 2 minutes each if called from the same fixed network and if received on your office number (land line).

No, the absence of activation costs and fees allows you to obtain a free 800 numeration, you must only pay for the phone credit that will be entirely available for receiving calls. Naturally if you run out of credit and you are still planning to use our service you can make another top up of 150 euros + VAT. After 365 days from the activation or from the last top up date you can decide if you want to renew the service by paying 150 euros + VAT of fully usable phone credit that will add up to the not yet consumed phone credit. In the home page you will find easy to remember numerations that require a higher initial top up. For this type of numbers the following top ups will always be of 150 euros +VAT.

Our automated system will always monitor your credit ammount and will send you an e-mail as soon as your credit reaches 30 euros with the instructions to top up your number. You can freely decide when to be notified if you think that 30 euros are too low. The system will notify you after every 5€ consumed under the imposed margin by sending you an e-mail.

The minimum top up is 150 +VAT. There are no extra costs, all of the funds will be used to receive calls on your number. The other top ups are multiple of 50 (example 200, 250, 300). If you use the Credit Card, the top ups can be done 24 hours 7 days a week. The automated top up system will perform the top ups at any time day and night. If you top up by bank transfer, our customer service will provide to perform the top up during work time.

It all depends by your intentions, there are no mandatory top ups, so if you are no longer intrested the business relationship will interrupt. The numeration will not be lost if a top up is made during the 15 days without credit. If the credit runs out, even if not obliged to perform a top up, you can no longer receive calls on your toll free number. If you top up, the expiration date of both number and credit will be extended for a year (365 days) by which you can use all your credit.

One month before the expiration date, you will receive an e-mail that will inform you about the expiration of your free toll number. You can choose to continue using the toll free number by doing a top up, or you can let it expire. If the number receives a top up, it will be added to the not yet consumed credit and you will get one year (365 days) to use the entire credit, if you do not top up before the expiration date, the number will cease to work. If the top up is done within 3 days from the expiration date, you can still keep your not yet consumed credit. If you top it up after 4 days following the 15 days of expiry, you will still keep your number, but not your old credit.

Sure, from the administration area it is possible to allow or block calls from mobile phones to your toll free number, also you can decide what area codes are allowed to call you. It is even allowed to block calls from anonymous numbers as well as specific numbers, given the caller identification tool that is active for free on every free toll number you will see who is calling you and if you do not want to receive calls from this number, you can block it. Our control panel is really easy to use, you have dozens of these free tools at your disposal.

Courtesy messages are used to customize every free toll number. Some messages are already present in their neutral and standard versions on all of our free toll numbers (wait on occupied, voicemail, not available). If you want to customize them, maybe adding your company name or the availability hours of the numeration, you simply need to send us the texts with the messages you would like to include on you number and we will make them record with the help of professional speakers with national voice. The voicemail recording service requires you a one-time payment, to get more info visit the voicemail page.

It is an operator under all aspects that allows you to sort all your calls directly to your personnel or to a specific area of your business. It includes all the basic function on the press of a button (press 1 for… press 2 for… and so on) that allows to send the calls on specific phone numbers. This is a free service provided for every number, it is simply needed an initial voice message (welcome) to guide the caller on his choice. To get more detailed informations we got a specific page.

The Electronic Communications Code provides for the number portability. It will be necessary to fill in a specific module that we will send you on your request. It is possible to transfer the 800 numeration from every phone operator, the only thing needed is that you must be the effective owner and that every invoice with the previous supplier is fully paid. Beside the portability module completition, we will ask you a copy of the last invoice and an identification document for your legal representative. The portability will happen without outages and without losing any call for 30 work days from the request date. Detailed Page.

Italian Toll Free Number offers the toll free number 800 12 90 91 from Monday to Friday and from 9:00 to 19:00 to ask for assistance and even to receive commercial informations. There is even the e-mail info@italiantollfreenumber.com, the whatsapp number 345 85 46 412, the Live chat on our site, for all technical support information or to ask questions about the answers you were not able to find on our site.